Removing malware is a fairly complicated process. Here, we’ll try our best to make it as simple as possible, so you don’t have to live with that lethargic computer anymore! Read on for the entire process.
Get Required Software
There are various programs available freely for our use to remove malware. The one which I recommend is Malwarebytes Anti-Malware, which is a free program that is highly successful at removing stubborn malware. Download the installer and store it on a USB flash drive or other removable media, as you will be installing it later. Try to download this on a computer other than the infected one, if possible. The software is available at www.malwarebytes.org.
Boot into Safe Mode
The first step is to boot your computer into Safe Mode. In Safe Mode, only the necessary programs are started up, so hopefully the malware that has infected your system isn’t starting up. This makes it easier to remove malware that would keep resurrecting itself even when removed.
In order to boot into Safe Mode, restart your computer. Just before the Windows loading screen comes up, press the F8 key. A menu will come up, choose the first one that says “Safe Mode”. Let it boot up completely, so we can continue with the process.
Set up Software and Scan
Once in safe mode, insert your removable media and install Malwarebytes, and update it if possible. Then continue and run a Full Scan, which can take a few hours. After the scan is complete, there will be an option to remove the detected malware. Click Remove Selected, and run a second scan to be safe. The second scan generally shows up less malware, if any.
Check for Other Errors
The malware on your system may have corrupted your hard drive. In order to check for this, we will use the Chkdsk, or Check Disk utility that is built into Windows. There are two ways to do this. The easiest way is to go to My Computer, and then select your main hard drive (usually C: ). Right click the hard drive and choose Properties. At the top, select the “Tools” tab, and click “Check Now” under Error Checking. Check both the boxes in the window that pops up, and click Start. It will say that the scan is scheduled to be run when the computer is restarted, and that is correct. The Check Disk utility needs the hard drive to be “locked” before scanning, so it will wait until the system is restarted to run the scan.
The more complicated method uses the Command Prompt. Go to your Start Menu and search for “cmd”. Right click the “cmd” application and select “Run as Admistrator”. When the window comes up, type “chkdsk \F”, and then press enter. As with the previous method, it will say that the scan is scheduled to be run when the computer is restarted, and that is correct. The Check Disk utility needs the hard drive to be “locked” before scanning, so it will wait until the system is restarted to run the scan.
If you complete this, you have finished a basic form of malware removal. If you still have problems, follow our advanced malware removal procedure.